Skip to main content

Error 0068: Could not find a default Ledger Account

Vista Purchase Order Line Items must have a Ledger Account. This error occurs when Agave is unable to identify which Ledger Account to assign.

The below explains how Agave determines which Ledger Account to use for Job and Expense (i.e. non-Job) Purchase Order Line Items.

Job Purchase Orders​

For Job Purchase Orders in Vista, Ledger Accounts are assigned based on the Cost Type and it's associaed JC Department.

To confirm a Ledger Account is assigned to the Cost Type for a JC Department:

  1. In Vista, go to JC Departments:

ServiceTitan and Vista Purchase Orders Visual Mapping
  1. Select the Cost Types tab and assign both an Open WIP Acct and Closed WIP Acct to the Cost Type:

ServiceTitan and Vista Purchase Orders Visual Mapping

Expense (i.e. Non-Job) Purchase Orders​

Agave Sync determines the Ledger Account for the Purchase Order Line Item in Vista using one of the following methods:

  1. Default Ledger Account: if you only plan to use one Ledger Account for ServiceTitan Purchase Order Line Items synced to Vista, Agave Sync can automatically assign this default Ledger Account to all Purchase Order Expense Line Items.
  2. Business Unit Mapping: if your Vista setup includes multiple Ledger Accounts for Purchase Order Line Items, Agave Sync can assign the appropriate Ledger Account based on the ServiceTitan Business Unit linked to the Purchase Order. To enable this, you’ll need to provide a mapping of ServiceTitan Business Units to Vista Expense Ledger Accounts to your Agave Account Manager.

Still having trouble?​

Contact Agave Support or your Account Manager for help.